Refund & Cancellation Policy
Effective 3 October 2026
14-day refunds
Final Note is operated by LAVENIA INNOVATIONS. If Final Note is not right for you, ask for a refund within 14 days of any payment, including a renewal, and you will get your money back in full. No questions asked.
How to ask
Email support@getfinalnote.com from your account's email address, or reply to your Paddle receipt. Payments are processed by Paddle.com, our Merchant of Record, so refunds are issued by Paddle to your original payment method. Depending on your bank, it can take 5–10 business days to appear.
Cancelling
You can cancel at any time by emailing us or through the link in your Paddle receipt. Cancellation stops future renewals; you keep access until the end of the period you have already paid for. There are no cancellation fees.
What cancelling means for your vaults
When your plan ends, your vaults pause. Check-ins stop and nothing is delivered to your beneficiary, even if a deadline passes. Your encrypted notes stay in your account, and subscribing again restarts every countdown from that day.
After 14 days
Outside the 14-day window, payments are not normally refundable, but write to us if something has gone wrong and we will look at it fairly. This does not affect any rights you have under consumer protection law.
Contact
Questions about this policy, your account or a charge: support@getfinalnote.com. We aim to reply within two business days.